Store Policy

Processing and Delivery:

  • The Luxe Crown hair products have a processing time of 3-5 business days.
  • Once processed, your order will be shipped to the provided address and is expected to arrive within 5-12 business days, depending on the Country you're in.
  • Please ensure shipping to an actual address, as we do not ship to P.O boxes.
  • A tracking number will be provided upon shipment for your convenience.

Lost or Stolen Packages:

  • We are not liable for any lost or stolen packages.
  • In case of inconveniences, please contact the designated shipping carrier for assistance. 
Important DHL Delivery Update:
  • Most of our packages will be shipped with DHL. Please note that DHL deliveries typically require a signature. To avoid delivery delays, make sure to sign up for a non-contact signature release as soon as you receive your tracking information. This allows DHL to deliver your package without requiring a signature.
  • If you do not authorize a non-contact signature release and no one is available to sign, the package will be returned to us. Once we receive the returned package and you request a re-shipment, a $60 re-shipment fee will need to be paid before the package can be sent out again.

Trusted Vendor:

  • Our high-quality hair products are shipped directly from our trusted vendor.
  • This ensures swift delivery and guarantees the authenticity of our products.

Your Understanding Matters:

  • We appreciate your understanding as we strive to enhance your beauty experience.
  • Thank you for choosing Luxe Crown for your hair care needs!



Refund Policy:

Quality Assurance:

  • We take immense pride in the luxurious quality of our hair products.

All Sales Final:

  • All orders are considered final sale, and we do not offer refunds or exchanges.

Commitment to Excellence:

  • This policy reflects our commitment to delivering exceptional products.

Feel free to reach out if you have any questions or concerns. Thank you for being a valued customer of The Luxe Crown Hair Company!